QUALITY SYSTEM

qualite tourisme

A quality destination in the Loire Valley

Château-Musée de Saumur and thirty other Loire Valley attractions work in partnership with the Touraine Tourist Board (www.touraineloirevalley.com) and are committed to the same state-recognised quality system.

The system is designed to improve the standard of hospitality and services at the sites and put them on track to be awarded the French Qualité TourismeTM brand.

Pre-visit commitments

Documents and website for the general public with full information.
Efficient and polite telephone service.
Quick and precise post, email and group booking handling.
Easy and well-signposted parking.
Protected setting.

engagements prealables visite

On-site hospitality

Clear and welcoming entrance, informative displays.
Available and attentive staff to promote the site.
Ticketing tailored to suit the site's visitor capacity.
Clean and monitored toilets and baby changing facilities.
Additional on-site services to enhance the visitor experience (restaurant, gift shop, play area, picnic area etc.).
At least 3 different events every year on-site.